DNG Ella Dunphy

The Old Church, Ormonde Rd, R95 P84W, Kilkenny

Award winning Estate Agency with a quarter century of auctioneer, valuation and management experience and extensive local and regional experience. We have gained an exceptional National reputation within the property industry and has become synonymous with setting standards.

A member of the DNG Group, DNG Ella Dunphy offers nationwide marketing combined with expert local knowledge. DNG Ella Dunphy and our team of skilled and passionate professionals provide a wide range of services including:

Property Sales/ Acquisitions
Residential & Commercial
Mortgage Valuations
Block & Facility Management
Commercial Valuations
Rentals & Property Management
Project Management
Consultancy

Opening hours

  • sunday: (closed)
  • monday: 9:15-17:30
  • tuesday: 9:15-17:30
  • wednesday: 9:15-17:30
  • thursday: 9:15-17:30
  • friday: 9:15-17:30
  • saturday: 9:15-13:30

Our comment from ImmoNetwork about DNG Ella Dunphy:

DNG Ella Dunphy is a highly regarded real estate agency located in Kilkenny, offering a range of services for both buyers and sellers. Customers frequently praise the professionalism and expertise of the team, particularly Lisa and Ciaran, who have been highlighted for their exceptional service during property transactions. Many users have shared positive experiences regarding:

  • Outstanding customer service from a knowledgeable team.
  • Clear and constant communication throughout the buying or selling process.
  • An efficient and stress-free experience when managing property sales and purchases.
  • Proactive problem-solving skills, especially when dealing with complex sales.
  • The ability to manage long-distance transactions seamlessly.

While most reviews reflect a strong appreciation for the services provided, a few customers have expressed concerns relating to specific experiences in communication and service handling. Nevertheless, the general consensus is that DNG Ella Dunphy excels in assisting clients and is committed to providing the highest standards of service.

DNG Ella Dunphy: Reviews

4.7/5 (82 Reviews)
Philip O Reilly Published on Google 1 year ago

Fantastic experience: We had an outstanding experience with DNG Ella Dunphy, who truly stand out in their industry. From start to finish, they were a pleasure to work with, offering exceptional professionalism every step of the way. Lisa was fantastic in selling our home—she made the whole process easy and was a true expert in her field. We also worked with Ciaran to purchase our new home, and he was always there to answer our questions, as well as handling communication with the builders on our behalf. He was very friendly and approachable. Moving homes can be a stressful experience, but DNG Ella Dunphy made it all go smoothly and effortlessly. We highly recommend them to anyone looking to buy or sell.

DNG Ella Dunphy

- Ah, Philip, thank you for taking the time to leave this positive review. A lovely message to receive on a busy Monday morning!

- Ciarán.

jasmine commerce Published on Google 1 year ago

Fantastic experience: Joanna, Lisa, Ciaran and of course, Ella herself make an amazing team. We had the pleasure of working with Lisa O’Sullivan directly as our estate agent for the sale of our property in Kilkenny City. We interviewed several top agents from different agencies in Kilkenny, but Lisa was the obvious pick. Besides being a beautiful person inside and out, she is sharp as a tack, doesn’t miss a detail, immediately follows up with all involved parties, and is one of the hardest working agents you’ll likely ever meet. Ireland’s property system is fairly archaic, but that did not stop Lisa from overcoming all challenges. She is a consummate professional, and you should be so lucky as to work with her. We were dealing with a sale where the buyer was in another country, and Lisa was able to navigate massive time differences, keep communication clear between all parties, and keep the ball rolling all the way to the finish line. We appreciate Lisa and everyone at DNG Ella Dunphy. Thanks for everything, guys!!

DNG Ella Dunphy

Hi Jasmine,

Thank you so much for your kind review. Wishing you and your family a Happy Christmas and a wonderful New Year as you commence the next chapter in your lives.

Thank you for entrusting us with the sale and we’re all delighted with the result!

- Ciarán.

Brian Corcoran Published on Google 1 year ago

Fantastic experience: Great staff and service in DNG Kilkenny who have helped me with current and previous transactions. Would highly recommend them to anyone needing services in this area without hesitation! Thanks to each member of the team who did equally great jobs, special shout out to Lisa and Ciaran who handled the sale and marketing of the properties!

DNG Ella Dunphy

Thank you Brian. We’re delighted it all worked out successfully. The double move is always daunting but we’re thrilled it all worked out.

Happy First Christmas in your gorgeous new home.

- Ciarán.

James Loughman Published on Google 1 year ago

Fantastic experience: Very prompt and efficient. Very professional and fair to deal with. Would recommend.

DNG Ella Dunphy

Thank you James. Much appreciated. Take care.

- Ciarán.

Frank Murray Published on Google 2 years ago

Positive experience: Lisa was always available to give updates. Kept things going, updated and got the sale through. Thanks Lisa.

DNG Ella Dunphy

Hi Frank,

Thanks for your review. Great to get this one over the line. Wishing you and Ann all the best for the future.

- Ciarán.

Richard Hazel Published on Google 2 years ago

Fantastic experience: Ciaran and team did an excellent job in managing the sale of my late mother's home. The brief was quite a bit more extensive, as I live in the US and needed to rely on DNG for additional support, over and above just managing the sale. Through their rental management service, they arranged all repairs that needed to be carried out prior to putting the home on the market. They also arranged to have the home cleared of its contents immediately prior to closing, as well as keeping an eye on the property for the duration of the sale. I would have no hesitation in recommending DNG Kilkenny, they were friendly, courteous and extremely professional throughout the process.

DNG Ella Dunphy

Hi Richard,

Thanks for taking the time to leave this very positive review. It was quite the journey but I’m pleased to say everything worked out as planned. It was a real pleasure working with you throughout the sale.

Wishing you all the best in the States.

- Ciarán.

Ed Santiago Published on Google 2 years ago

Fantastic experience: Excellent service!

DNG Ella Dunphy

Thanks Ed.

- Ciarán.

Naomi Fisher Published on Google 2 years ago

Fantastic experience: Lisa from DNG was so professional , efficient and a pleasure to deal. She kept regular contact throughout the sale process and dealt with any issues that arose . We had confidence with Lisa managing the sale, are delighted we engaged with DNG and would highly recommend her.

DNG Ella Dunphy

Thanks Naomi. The end of an era for you all! Wishing you and your entire family all the best.

- Ciarán.

Jainy Thomas Published on Google 2 years ago

Fantastic experience: I am so happy about their service and really helpful staffs ..so approachable. Thanks

DNG Ella Dunphy

Hi Jainy,

Thanks for your kind review. Call us anytime.

- Ciarán.

Kira Mosse Published on Google 2 years ago

Fantastic experience: I dealt with Ella for a valuation for mortgage purposes and I would highly recommend her. She was efficient, informative and very helpful which was greatly appreciated.

DNG Ella Dunphy

Hi Kira,

Thank you so much for taking the time to leave this review. We’re ready and available if you need our services again in the future.

- Ciarán.

Darragh Published on Google 2 years ago

Fantastic experience: I found Lisa to be hard working, diligent, always kept me in the loop and she really drove the sale through. She also helped with all of the unforeseen events that inevitably occur. I would highly recommend Lisa.

DNG Ella Dunphy

Hi Darragh,

Thank a million for your review! A great relief to get to the end of the process I’m sure - never easy! Wishing you and all the family the very best.

- Ciarán.

nonicknamesleft1 Published on Google 2 years ago

Fantastic experience: Delighted with my experience here, I am looked after by Lee-Ann who is always readily available and responsive to my queries. Thank you.

DNG Ella Dunphy

Thank you so much for taking the time to write this lovely review! I’ll make sure it gets back to Lee-Ann.

Have a great day :)

- Ciarán.

Michele Martin Published on Google 2 years ago

Fantastic experience: I have bought and sold property several times ,this was the best experience to date .Lisa was our agent and she was amazing ,warm and reassuring-throughout,remaining professional at all times .I would recommend DNG and Lisa to anyone buying or selling property

DNG Ella Dunphy

Hi Michelle,

This is a lovely review and thanks so much for taking the time. Delighted to hear you got on so well with Lisa and hopefully we’ll get to work together again down the line.

Best of luck in your absolutely amazing new home.

- Ciarán.

Ruth Croke Published on Google 2 years ago

Fantastic experience: Excellent service. Lee-Ann was a pleasure to deal with and looks like we got excellent tenants too.

DNG Ella Dunphy

Hi Ruth,

Thanks so much for taking the time to post this lovely review. Wishing you and your family a peaceful Christmas and a wonderful 2024!

Looking forward to working with you again sometime in the future!

- Ciarán.

James Lacey Published on Google 2 years ago

Fantastic experience: Absolute brilliant experience dealing with Lee-Ann. Very professional and quick responses. Found our new home and couldn’t be any happier.

DNG Ella Dunphy

Thank you James for taking the time to leave this very kind review. We’re delighted to hear you had such a pleasant experience with Lee-Ann.

- Ciarán.

niamh walsh Published on Google 2 years ago

Fantastic experience: We were extremely happy with the service DNG provided in selling our mother's house. Lisa O' Sullivan was our agent. She was very professional and kept us updated at all times on all aspects of the sale. Any questions we had were promptly answered as Lisa was always available to take a call. Would highly recommend DNG and Lisa without hesitation!

DNG Ella Dunphy

Thank you so much Niamh. A really lovely review for Lisa. She’s fantastic!

- Ciarán.

Paola Montañez Published on Google 2 years ago

Fantastic experience: Ella has been always available and efficient to provide her services. 100% recommend!

DNG Ella Dunphy

Thanks Paola, if you ever need any property related services again we are ready and available :)

- Ciarán.

Aine Maher Published on Google 2 years ago

Fantastic experience: Lisa was always a pleasure to deal with during the process of buying our new home and was always very helpful and informative if we had any queries.

DNG Ella Dunphy

Hi Aine,

Congratulations on completing the Purchase of your amazing new homes. Thanks very much for your positive feedback and review. I will ensure Lisa is made aware! If you need anything else, please do not hesitate to contact our office.

- Ciarán.

Lisa Buckley Published on Google 2 years ago

Fantastic experience: I have just bought a house through DNG Ella Dunphy. I dealt mainly with Lisa who I can not recommend enough, she was just amazing to deal with. Lisa was very prompt with calls and email responses. Always helpful and approachable at every turn of the sales process. Excellent experience from start to finish. Thank you.

DNG Ella Dunphy

That’s great Lisa. We’re thrilled you had a pleasant experience. Wishing you the very best in your new home.

- Ciarán.

Anja Published on Google 2 years ago

Fantastic experience: Lisa and Ciarán from DNG Ella Dunphy have been very professional and helpful throughout the selling process. Absolute pleasure to deal with them both!

DNG Ella Dunphy

Thank you so much Anja. On to the next chapter :)
- Ciarán.

Olive Hennessy Published on Google 2 years ago

Fantastic experience: Excellent service. Ciaran was always a pleasure to deal with and extremely responsive to any queries. I would highly recommend DNG Ella Dunphy.

DNG Ella Dunphy

Thank you so much Olive. It was equally great dealing with you throughout the process.

- Ciarán.

Pearse O'Caoimh Published on Google 2 years ago

Fantastic experience: We recently purchased a property in Kilkenny via DNG Ella Dunphy and it was a very positive experience. They were very helpful, attentive, patient and efficient and I would be happy to recommend them to anybody considering buying or selling a property in Kilkenny.

DNG Ella Dunphy

Thanks so much Pearse.

- Ciarán.

Tom Comerford Published on Google 2 years ago

Negative experience: Unable to access list of property for sale

DNG Ella Dunphy

Hi Tom,

Thanks for your message. We have a technical issue with the feed linking properties to the website. This is being resolved by our technical team as I write this message.

In the meantime, would you like me to send directly you our full listing by email?

- Ciarán.

Conor Meany Published on Google 2 years ago

Fantastic experience: Lisa and the team were very professional to deal with, excellent communication and very responsive to any questions or concerns. The whole buying process was quick and efficient. Would 100% recommend.

DNG Ella Dunphy

Thank you Conor. I’ve passed on this lovely review to Lisa who is very appreciative of your kind words.

- Ciarán.

Ronnie Harkin Published on Google 3 years ago

Fantastic experience: Lisa made the purchase of our new home in Kilkenny very easy for us. She provided a very professional service. Thanks a lot Lisa from Ronnie and Jubran.

DNG Ella Dunphy

Thank you very much Ronnie. I’ve passed on your kind words to Lisa :)

- Ciarán.

John Murphy Published on Google 3 years ago

Fantastic experience: I found DNG Ella Dunphy (Kilkenny) to be very professional and efficient. Lisa and Ciarán were a pleasure to work with. They were very helpful and supportive and kept me updated regularly. Lisa guided me through the sale process and was always courteous and helpful, with a wealth of knowledge and experience. All the staff in Kilkenny were a pleasure to deal with. I would highly recommend DNG. Thanks, John.

DNG Ella Dunphy

Thanks for the lovely review John. It was a pleasure dealing with you throughout the process. You are a true gent!

Susan OHanlon Published on Google 3 years ago

Fantastic experience: At very short notice Ella was able to come out to our house to value it. She was so helpful, professional and prompt - thank you so much Ella. Would happily recommend

DNG Ella Dunphy

Hi Susan,

Thanks for taking the time to send in this review. It’s very much appreciated. We’re delighted we could help.

Ciarán.

Mechelle Jackson Published on Google 3 years ago

Fantastic experience: We would like to thank you for all your hard work and efforts to get the sale through to completion. Communication in any sale is imperative, especially if you are not local and we thank you for always returning calls and keeping us updated. Whenever we have called the staff are always really friendly and ensure to send a message to you if they can't help. A very efficient and professional service from all the staff that we have dealt with. If we are ever fortunate enough to be in a position to need property services in the future, we will most certainly be in touch.

DNG Ella Dunphy

Thanks Mechelle! It was a long process with some unforeseen twists a long the way. It was great working through the issues as a team and getting this over the line. Best of luck with all in the UK.

Ciarán.

amanda ní fhaoláin Published on Google 3 years ago

Negative experience: Unprofessional and rude! As a working professional, who has been involved in the sale of two houses, I am utterly shocked and appalled by the treatment we received after buying our house in Kilkenny from these auctioneers. Extremely unrealistic timelines provided to us regarding move in dates and no updates during the 2 month wait regarding exchange of keys. We were disgusted by the lies told about contents being included after we insisted on a list of contents included with the sale. Our concerns were met with a raised voice from the Auctioneer, much to our surprise. The typical process of viewing the house on the day keys are exchanged, called a ‘walk through’ in the business, was refused and we had to collect the keys through a solicitor. We were very let down by the lack of support and information provided throughout the long 6 month process from sale agreed to keys. It is rare to see such a display of disregard for the customer. The market is heated but that is no excuse for such poor performance and communication. I would strongly advise to look elsewhere.

DNG Ella Dunphy

Amanda,

It is most disappointing to receive this review as there are a number of inaccuracies. For brevity, we will address the main points and you are most welcome to meet with us to discuss further if you wish.

As you may not be able to appreciate, we take our instruction from our Client, the sellers in this instance, at all times. Regardless of frustrations on all sides, we cannot venture away from our Clients instruction. This forms part of the terms of engagements between Agent and Sellers. It is unfortunate that their instructions and your requests could not align. However, it is wrong to suggest that we did not communicate this to you. There are dozens and dozens of email communications, text messages evidenced on file without including any phone calls that took place. Reviewing the file, it is clear that we communicated with you the information we were provided by our Clients almost every week and in many weeks, much more than this. Ultimately it was a decision for you both to continue with the purchase or not.

In relation to your suggestion that lies about contents being included, we refute this completely. We refer to multiple emails where we communicated to you that our Client had not confirmed any content list and we were attempting to get finality on that matter. Yours was a 'request' for contents to be included, made after the sale price was agreed. You are aware that the sale price did not include specific contents. Based on your request, which was communicated to our Client on multiple occasions, they advised that they would do their best to facilitate any contents being included but as they had not received their new furniture yet they could not ultimately confirm. This was communicated to you.

In relation to the 'Walkthrough' request. This was not refused. You made your request at 3:20pm, 48 hours before closing date. You received an email response from us on the same day of your request, out of of normal office hours (6:55pm), as we attempted to facilitate your request. This email clearly states "your request can of course be facilitated". We also advised you of the difficulty in calibrating the closing date and your walkthrough as the sellers were moving on the same day. Our Clients also offered a walkthrough the day before closure. You refused to complete the walkthrough while they were moving out. Your Solicitor and our Clients Solicitor arranged the closing times/dates and this is outside of any Agents control. It would also have to be agreed by you. In this instance, for a walkthrough to occur on the day of sale closure, it would have had to occur after lunch time on Friday and we explained that if you wished for this to occur, it could delay the sale until after the weekend as funds would have to transfer from one Solicitor to another.

In relation to keys, our Client delivered keys to their Solicitor who communicated to your Solicitor that they were available for collection on closure of sale. This was agreed by both Solicitors and not something we were involved in and we believe was arranged to facilitate a faster completion for you.

Finally, in relation to delays in the sale, yes - it took longer than we at DNG Ella Dunphy would have liked and are used to. But again, this was out of our control. Closing dates are mutually agreed between Buyers and Sellers and due to a variety of reasons which included attempts to renegotiate the price half way through the process, delays in mortgage valuation inspections taking place, delays in signing contracts until after central bank interest rates were confirmed and of course the Sellers moving to another property - it was a complicated process.

We will further note that after the sale closed, we continued to communicate and respond to requests made by you.

We are pleased to advise that our Clients have advised us that they were happy with our professionalism and handling of the sale.

Willie Ryan Published on Google 3 years ago

Fantastic experience: A very professional and helpful staff, the process was expained step by step and the quality of service very high. Lisa was very considerate and always available on the phone.

DNG Ella Dunphy

Thank you Willie :)

Alex Solod Published on Google 3 years ago

Fantastic experience: Excellent agency. With their help, I found my long-awaited home. Many thanks to the team and especially to Lee-Ann for their help. I recommend to everyone.

DNG Ella Dunphy

Thanks for the lovely review. Lee-Ann is delighted :)

Sean Flynn Published on Google 3 years ago

Fantastic experience: Helped use find a house in a difficult rental market. Lee-Ann made everything very straightforward and a pleasure to deal with

DNG Ella Dunphy

Thanks Sean. I’m glad all worked out for you. Indeed, not easy right now. Good luck in your new home.

- Ciarán.

Tony Minogue Published on Google 3 years ago

Fantastic experience: Always a prompt response and great suppott from Lisa, Ciaran and the team at DNG Ella Dunphy.

DNG Ella Dunphy

Thanks Tony. You were a pleasure to deal with. Best of luck with your new home. Fantastic location.

- Ciarán.

Helen Hughes Published on Google 3 years ago

Fantastic experience: Some houses are very easy to sell, and some houses are not. The sale of my parent's home was challenging, but Ciaran stuck with it through COVID lockdowns, paperwork delays, and general ups and downs. I was very happy in the end to have the house sold to a lovely family and looking forward to seeing a new chapter for our lovely old home. Would highly recommend DNG Ella and Ciaran Dunphy. Many thanks, Helen

DNG Ella Dunphy

Thanks Helen. Hopefully we get to work together again in the future.

- Ciarán.

AGGI P JESTIN Published on Google 3 years ago

Fantastic experience: Their services are really appreciable, especially Lisa , she's very supportive and approachable .Thank you .

DNG Ella Dunphy

Thank you Aggi! Lisa was thrilled with the review.

- Ciarán.

Declan Malone Published on Google 3 years ago

Fantastic experience: Lisa and Ciaran at DNG Ella Dunphy couldn't have been more helpful, professional and accessible throughout our house sale. Could not recommend enough

DNG Ella Dunphy

Hi Declan,

Thank you for that very generous feedback. It was a real pleasure working with you again. Best of luck with your new home!

- Ciarán.

Tomás ÓhÉalaí Published on Google 3 years ago

Positive experience: Buying and selling can be stressful at the best of times. Lisa of DNG was impeccable in her professionalism, courtesy and prompt action. A big thank you to Lisa

DNG Ella Dunphy

Hi Tomás,

Thank you for your generous words. Wishing you a happy new year in your fabulous new home.

- Ciarán.

Tinamol Emmanuel Published on Google 3 years ago

Fantastic experience: Excellent service in a friendly manner

DNG Ella Dunphy

Thank you so much. We’ll let Lee-Ann know that you found her service excellent :) - Ciarán.

Marie and John Ryan Published on Google 3 years ago

Fantastic experience: I would like to compliment Ella and Ciaran DNG Kilkenny for their excellent professional service from start to finish. Our house was not a straightforward sale, legal problems with the property caused long delays. Ciaran worked diligently and provided a push when required with Buyer, Seller and Legal parties that edged us to completion. . Thanks again for a job well done. Marie

DNG Ella Dunphy

Thank you Marie & John! It was a journey to get there but the final destination was always worth that wait. Wishing you both the very best - Ciarán.

Eleanor Doyle Published on Google 3 years ago

Fantastic experience: Lee-Ann was a pleasure to deal with and made the process stress free and answered all my questions. Would definitely use them again.

DNG Ella Dunphy

Hi Eleanor,

Thank you so much for your feedback. We’ll be sure to let Lee-Ann know.

Ciarán.

Janet Galligan Published on Google 3 years ago

Fantastic experience: Excellent experience working with Lee-Ann to rent a property for a Dwellworks client. Lee-Ann was a pleasure to deal with both on the phone and email, and went out of her way to assist.

DNG Ella Dunphy

Hi Janet,

Thank you so much for your feedback. It is very much appreciated. We’re delighted you had a pleasant experience and hope to work with you again.

- Ciarán.

Stephen Fanning Published on Google 3 years ago

Fantastic experience: I have to say Lisa and the team in DNG Kilkenny helped us with the purchase of our new home, they were professional and friendly and they made the whole experience easy..

DNG Ella Dunphy

Hi Stephen,

Thank you for your feedback and experience working with Lisa. Wishing you a happy first Christmas in your new home!

Ciarán.

Andreea Rezeanu Published on Google 3 years ago

Negative experience: Worst experience ever. The Bank wouldn't accept the way she did the report and she ignored both us and the bank. She thinks she's smarter than everyone. Got delayed weeks because of her. Find someone else to do the valuation report when you buy a house

DNG Ella Dunphy

Hi Andreaa,

It’s very disappointing to receive this feedback as after we reviewed the process, we do not believe we could have ended up with a different outcome for you. The information received by our office initially was incorrect and led to the delays you refer to.

As you can appreciate, we also could not accept 3rd party input or influence on our valuations which are completed to the banks very high standards.

Wishing you a very happy Christmas.

- Ciarán.

Mirko Greco Published on Google 3 years ago

Positive experience: Well, I'm very well aware of the burden that a Real Estate has, especially in times of extreme housing crisis. But overall I do not believe that having a place to stay should be an accomplishment in the XXI century in a "first world country". So I would like to thank DNG for helping us finding a place to stay. But, at the same time I do not feel like it should be such an achievement for me, or anyone else indeed. Real Estate companies should not have to define criteria to choose who is going to be accepted in a house when there are thousands of applicants that have the SAME EXACT right to the home. That should be a matter of public safety. I do not believe that to bear this burden is fair both to the company, its employees and the people in search of a home. The housing system is predatory and houses are treated as financial assets rather than homes. Which means that once you find a house to lease, you are never going to feel really safe. I come from a different culture. in Italy, home is ACTUALLY a Right. People that own a home do not own an asset, they own a socially useful property. The social good being not being homeless. Tenants of a home have contracts that PROTECT them AS MUCH as they protect the owner. And this is the normal in every civil developed country on this planet, maybe besides Ireland, the UK and the US. The financialization of real estate has meant that I have to pay the same price I would pay for a large apartment in the CENTER of Paris, only I pay it in a suburb of Kilkenny, where the Municipality doesn't even bother removing dead rats from the streets where children play... At the same time, the leasing contract and their terms and conditions are what I would define BARBARIC and primitive. It seems that, by the law, the tenant is almost considered a sub-human dweller of the house-financial-asset. There are no real protections for me nor my partner. Which means that in Ireland, you officially do not have the right to a home, unless you are an owner. If you are not, you are legally treated as a lesser being, which (I'm well aware) is consistent with the chronic classism of English speaking cultures... Not what I would define civil in a place that is theoretically part of the European Union. So overall, I do not burden DNG for this big, systemic, complex societal issue. They were efficient and supportive. But I do not feel like this is a correct state of affairs in a so called "advanced democracy".

DNG Ella Dunphy

Hi Mirko

Thank you for your insight into the overall Tenant experience. We agree that it’s a flawed system and one that is not working for either Landlord or Tenant right now.

While we do not have the power to fix the law and the system itself, we will endeavour to continue to achieve the highest standards within it and, at the very least, attempt to provide our customers with the best possible experiences.

- Ciarán.

David O Sullivan Published on Google 4 years ago

Fantastic experience: Have recently purchased a new property and Ella completed the valuation for us. We had a few issues with our Bank which in turn caused some headaches for Ella and I cannot recommend her enough. I had to make numerous phone calls and nothing was ever a problem. Ella was courteous, professional and always diligent when it came to any requests. If I could have provided 6 stars I would have. Highly highly recommend.

DNG Ella Dunphy

Thank David. That’s great to hear. We really appreciate you taking the time to post this review!

- Ciarán.

Taise Lopes Published on Google 4 years ago

Fantastic experience: I rented a property in Kilkenny from DNG and I would highly recommend them! They are a great letting agency. Very kind and helpful all the time. A big thanks, specially to Aine and Pat.

DNG Ella Dunphy

Thanks Taise! I’ll be sure to pass on your feedback to them both :)

- Ciarán

Susan De Lacy Published on Google 4 years ago

Fantastic experience: Fantastic company to deal with! My numerous queries were dealt with in a professional and prompt manner. I would highly recommend doing business with DNG Ella Dunphy.

DNG Ella Dunphy

Thank you Susan. That’s great hear. We can’t wait to hear from you again.

- Ciarán.

Allen Grennan Published on Google 4 years ago

Fantastic experience: DNG Ella Dunphy have been fantastic to deal with while living in our current rented accommodation. Any maintenance issues that have arisen with the property over the years have been dealt with very quickly and professionally by Áine. Highly recommended professional property agents with a personal touch.

DNG Ella Dunphy

Thanks Allen. We’ll be sure to let Aine know.

- Ciarán.

Andre Pretorius Published on Google 4 years ago

Fantastic experience: Absolutely the best!!! Never an issue and always willing to help where they can. I have dealt mainly with Aine O Neill and she is a star. Very professional and efficient. Any tenant or property owner would be in very capable hands with DNG Ella Dunphy!

DNG Ella Dunphy

Hi Andre,

Thanks for your review. We look to managing the property you live in for many more years to come. We’ll pass on your kind words to Aine.

- Ciarán.

liz aspden Published on Google 4 years ago

Fantastic experience: After many years of dealing with DNG, I highly recommend their services. They made it simple and easy to rent out my house and they got the right tenants quickly. I call them “estate angels”!!

DNG Ella Dunphy

Thank you Liz. We can’t wait to work with you again :)

- Ciarán.

Oliver Carey Published on Google 4 years ago

Fantastic experience: Best in class in my opinion. Professional, Polite and easy to deal with. Great team to have in your corner. Highly recommend Aine O Neill of DNG. Ella Dunphy

DNG Ella Dunphy

Thanks Oliver. A client for almost two decades!

- Ciarán.

GringoRojo Published on Google 4 years ago

Negative experience: Worst agency to rent from them. They don't answer, very lazy, and interfere if ppl who rent from them chose their own roomates in share accomodations. I had references from job and 4 landlords for 6 years, but not from last one, because there was conflict of interest ( heating wasn't on for 3 weeks in February, landlord moved to moms house and left tenants freezing), and they stalled me for a month, without reason, didn't answer on my e mails etc. And i had agreed to rent share room with a lady, and ended up on a street, because of them not answering. Avoid. Ppl day they are good, but maybe just for selling, and on this market with seriousl apartment and house deficiency, u don't have to be a wizard to sell.

DNG Ella Dunphy

Hi,

Thanks for your review. Unlike this review, our rental manager is extremely fair and consciousnesses to both Landlords and Tenants - as you will note from other reviewers.

Yes, there is time spent in processing but that is to ensure the best outcome for all parties. We tried our best to accommodate you but unfortunately you could not provide the required references.

Sadly, you also “do not need to be a wizard” to leave a negative review however we feel that when you look back at the process, you will realise you were treated fairly and equally.

- Ciarán.

John Fidler Published on Google 4 years ago

Fantastic experience: Found the agent to be professional and thorough as well as informative and helpful throughout the entire process. Would definitely look to work with DNG again.

DNG Ella Dunphy

Thanks John. We’re very pleased that you had pleasant experience and wish you well in your new home.

- Ciarán.

Shannen Corrigan Published on Google 4 years ago

Fantastic experience: I would highly recommend DNG Ella Dunphy as they couldn’t of done a better job helping me find exactly what I was looking for in a home. They were super friendly and professional to deal with. I can’t thank them enough.

DNG Ella Dunphy

Thank Shannen. We hope you’re very happy in your new home.

- Ciarán.

Aine Byrne Published on Google 4 years ago

Fantastic experience: Extremely helpful and very professional. Quick to respond to any queries. I would highly recommend!

DNG Ella Dunphy

Thanks Aine. If there’s anything else we can do for you, please let us know.

- Ciarán.

Rachael Donoghue Published on Google 4 years ago

Fantastic experience: Delighted with my experience, very customer focused and professional

DNG Ella Dunphy

Thanks Rachael. That’s great to hear.

- Ciarán.

Niamh McCrea Published on Google 4 years ago

Fantastic experience: Can’t recommend DNG anymore, very professional and nothing to big or too small to deal with, have to say Lisa especially went above and beyond. Will be keeping them in mind in the future.

DNG Ella Dunphy

Thanks Niamh. We appreciate your feedback. We’ll let Lisa know :)

- Ciarán.

Ciara Heffernan Published on Google 4 years ago

Fantastic experience: Great service. Fantastic, responsive team. Couldn't fault them.

DNG Ella Dunphy

Thank you Ciara. Great to hear you had a positive experience.

- Ciarán.

Niamh Kenny Published on Google 4 years ago

Fantastic experience: I rented a property in Waterford from DNG and I would highly recommend they are a great letting agency. Lisa couldn't of been any more helpful!!

DNG Ella Dunphy

Hi Niamh,

Thanks for your review. We’ll be sure to let Lisa know that you had a good experience.

- Ciarán.

LIBIN VARGHESE Published on Google 4 years ago

Fantastic experience: Highly recommend DNG Ella Dunphy as they provided a good service for us. Aine and team were really helpful and responsive. Thanks to team DNG Ella Dunphy.

DNG Ella Dunphy

Hi Libin. That’s really great to hear. We appreciate the feedback. We look forward to helping you again in the future!

- Ciarán.

Aidan Published on Google 4 years ago

Fantastic experience: DNG were very helpful and supportive through the process or buying our first home, the team helped with regular updates and chasing up information/documents. Would recommend

DNG Ella Dunphy

Thank you Aidan. Have a wonderful first Christmas in your fabulous new home!

- Ciarán.

Kathleen Doheny Published on Google 4 years ago

Fantastic experience: Would highly recommend this agency I have used their service twice and both times found all the staff very professional especially Aine who I dealt with the most she provides the best tenants service so helful and very pleasant and efficient.

DNG Ella Dunphy

Thank you for coming back to us Kathleen. We look forward to working with you again in the future.

- Ciarán

beibs Paris Published on Google 4 years ago

Fantastic experience: Aine is responsive and easy to talk to. Accommodating as well. Pat was also very nice. My experience with them was great.

DNG Ella Dunphy

Hi Beibs.

We’re delighted to hear that your experience with our rental team has been great.

Take care.

- Ciarán.

Pavle Tomokovic Published on Google 4 years ago

Fantastic experience: Excellent and professional service from DNG Ella Dunphy agency. Especially from Aine. She is nice person and always ready for help. We have to move out from rented apartment in this challenging times. Aine manage to help us and provide new accomodation.

DNG Ella Dunphy

Thank you Pavle.

Delighted to hear that you had a pleasant experience moving to your new home.

- Ciarán.

Eithne Massey Published on Google 4 years ago

Fantastic experience: Having been house-hunting in Ireland for two years, I sometimes wondered how houses ever got sold! But this agency was an exception - Ciaran and Annette, who I dealt with there, were unfailingly pleasant and efficient. Queries and problems were dealt with pro-actively and in a very professional manner. A pleasure to deal with this company.

DNG Ella Dunphy

Eithne - thank you very much. We really appreciate your kind words.

Wishing you a wonderful first Christmas in your new home.

Best regards.

Ciarán.

Maureen Shortall Published on Google 4 years ago

Fantastic experience: Ciaran Dunphy of DNG Ella Dunphy was excellent in helping me sell my home in Kilkenny. He was professional and efficient in all his dealings. He was patient and understanding in dealing with the Covid crisis and an unaccommodating tenant. I would highly recommend him.

DNG Ella Dunphy

Thanks Maureen. It was a pleasure to work with you throughout the sales process.

Alexandra Moldovan Published on Google 4 years ago

Fantastic experience: Ella did a valuation for us. I was so happy to find that not only is Ella super fast at getting back to you but she also picks up the phone and answers all your questions. Would definitely recomand her and her team!

DNG Ella Dunphy

Thank you Alexandra :)

Gillian Ward Published on Google 5 years ago

Fantastic experience: Cannot recommend DNG Ella Dunphy enough! Staff for were so helpful in particular Aine, she was so kind and reliable. In such a difficult market at the moment she made the whole process easier, Aine was great at keeping us updated every step of the way. Thanks so much again Aine!

DNG Ella Dunphy

Thank you Gillian. We hope to hear from you again in the future.

- Ciarán.

Andrew Durkin Published on Google 5 years ago

Fantastic experience: In a very challenging time and market, Ciaran’s professionalism, expertise and constant communication in keeping us updated, made selling our property a very easy experience. It was a pleasure to deal with him and the DNG Ella Dunphy team.

DNG Ella Dunphy

Thanks Andrew. It was pleasure dealing with you for over a decade as both a Landlord and eventually a Vendor.

- Ciarán

Joan Vaughan Published on Google 5 years ago

Fantastic experience: Bought a house through DNG Ella Dunphy (Ciarán) and found them to be open, honest and professional.

DNG Ella Dunphy

Thanks Joan. Wishing you a happy first anniversary in your new home.

- Ciarán.

LIDIA STROJEK Published on Google 5 years ago

Fantastic experience: Professional and reliable staff and service. I am especially impressed with Aine. She provides the best tenant's service ever - so helpful, communicative, responsive and efficient. Great value overall. Would definitely recommend this agency!

DNG Ella Dunphy

Thank you Lidia!

Kevin Keogh Published on Google 5 years ago

Fantastic experience: Responsive and friendly staff. Would certainly recommend to all.

DNG Ella Dunphy

Thank you Kevin.

Michelle Jordan Published on Google 5 years ago

Fantastic experience: Efficient, professional and warm. I have no reservations in recommending the team at DNGEllaDunphy

DNG Ella Dunphy

Thanks for your lovely feedback Michelle. We hope to work with you again sometime in the future.

- Ciarán.

Nicole Lawlor Published on Google 5 years ago

Fantastic experience: Ciaran has been extremely helpful throughout our purchase. As first time buyers no question went unanswered. We were extremely happy with the service provided. We both would recommend DNG Ella Dunphy to all first time buyers!

DNG Ella Dunphy

Thanks Nicole. Wishing you a happy first anniversary in your home. I believe you purchased at a great time :)

- Ciarán.

brian meredith Published on Google 5 years ago

Fantastic experience: Brilliant advice, communication, reliability and a quality professional service. Recommend 100%. Made a difficult process easy and that cant be underestimated.

DNG Ella Dunphy

Much appreciated Brian. I’m sure we’ll have plenty dealings in the future. Wishing you and your family well.

- Ciarán.

Suzanne Lynagh Published on Google 6 years ago

Fantastic experience: Would highly recommend DNG Ella Dunphy. Ciaran and everyone in the office were extremely helpful and professional. Nothing was too much trouble.

DNG Ella Dunphy

Thank you Suzanne! It was a pleasure dealing with you too. Hopefully we’ll get to work with you again in the future.

- Ciarán.

Alan Butler Published on Google 6 years ago

Fantastic experience: Ciarán was very professional and helpful , very accommodating and couldn’t have helped us more with our recent purchase. Good communication for updates as well. Highly recommend

DNG Ella Dunphy

Thank Alan. I hope you are extremely settled in your new home at this point. Wishing you and your family the best.

- Ciarán.

Alan Grant Published on Google 8 years ago

Fantastic experience: Top class. Knows the market inside out. Would highly recommend.

Oliver McComb Published on Google 8 years ago

Fantastic experience: Ella and team are very professional and courteous, would highly recommend.

Sean Gaffney Published on Google 8 years ago

Fantastic experience: Having worked with a few agents in Kilkenny this company are the best in the business, I can't recommend DNG Ella Dunphy highly enough. Highly experienced team that really know their market with first class customer service for tenant and landlord alike.

Niall Bambrick Published on Google 8 years ago

Fantastic experience: Great company to deal with.

Suzanna Behan Published on Google 8 years ago

Negative experience: Awful, I feel like I was not cared for at all and brushed off simply because I am a young student

DNG Ella Dunphy

Hi Suzanna,

We’re sorry to hear you had this experience and felt the need to write this review.

We can assure you that our front of house team were advised of your review at the time. I also reached out to you at the time via email at the time to resolve.

In any case, I’m pleased to confirm that we have taken in four students this year for work experience from school/colleges (CBS, Loreto, Presentation & Maynooth) in the last 12 months for work experience and we believe our team now also have a deeper understanding of the needs of all our customers.

We hope to hear from you again in the future.

- Ciarán.

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