U by Urbeo

Negative experience: Bad experience – Bank details required before viewing I asked for a viewing and they said if I didn’t upload bank details (statements, payslip, ID) and personal info, they wouldn’t accept it. They seem happy to reject applications just for not sharing sensitive information in advance. This is unprofessional and unsafe. Screenshot attached. Be careful.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Negative experience: They will be great and useful until you move out. They hold your deposit and will try to take bits of it, RTB should banned this terrible company. Honestly it’s unbelievable what they do to people! Avoid!!

Fantastic experience: I had great experience with most of my agencies I dealt with. But Urbeo is on really high level of customer service. Life saving agency!! My wife and me found ourselves in difficult position that we needed to leave apartment in a very short time and Urbeo jumped in after they saw the situation and offer apartment on lease. Just send the deposit in and moving in is in 2 weeks. Everything was done quick and my wife and me doesn't have to worry. Thank you Urbeo.

Negative experience: No response to applications for almost 5 months. when called for follow-up a cold and a blunt response. Bad experience.

Fantastic experience: I had an excellent time working with May when securing an apartment in U Bancroft. I had requested the apartment on Saturday and secured it the following Monday. In the 2 months I've spent looking for an apartment, I've never had a better experience as the one I had with May and I buy Urbeo. And the apartment is amazing! Thank you for being a class above the rest.

Negative experience: We recently vacated from urbeo and they are not returning full refund even though they confirmed that we will receive full refund and now they stopped responding. I have sent 5 emails in last 2 weeks

Fantastic experience: Nice amenities and the areas in lovely. Catherine was very helpful

Fantastic experience: I had an excellent experience working with Catherine from U By Urbeo during my recent apartment search. From the very beginning, she was friendly, responsive, and incredibly helpful. She took the time to understand exactly what I was looking for and made the entire process feel smooth and stress-free. Catherine was always quick to reply to any questions I had, kept me updated throughout, and went above and beyond to ensure everything was in place for the move. Her professionalism, patience, and attention to detail made a real difference, and I genuinely felt supported every step of the way. Thanks to her efforts, I’m now happily settled in a place I love. I couldn’t have asked for better service and would highly recommend Catherine to anyone looking for a new home. Also a big thanks to Emily and May who have also been a pleasure and helped me find my new home.

Fantastic experience: It has been a wonderful 3 years living at ClayFarm, and we’re still counting. Absolutely lovely place to live in, and great support from the management team.

Fantastic experience: Very good experience, with moving in , Aoife and May made the move very easy. Patrick from maintenance very helpful, proactive and very nice to deal with. Any issues were sorted out ASAP.

Fantastic experience: Katherine is just amazing women and very kind. I had a very good experience with her.. very professional..❤️❤️

Negative experience: Living in citywest quarter 4 years. Parking is an absolute joke. Waiting lists for parking is a joke, place is a joke. Honestly If I could go back I’d of never signed the lease. Don’t move to citywest quarter if you drive because youl end up paying more on clamps than there high rents. That continue to increase every opportunity they get.

Fantastic experience: We’re so happy to be living in Hansfield after such a long time seeking rental property in Dublin. The area is great with the kids school close by and plenty of playground and parks. Blanchardstown shopping Centre is only a 10minute drive away and has so may different stores, it is very convenient location for raising family. Our neighbours are so friendly and it feels like a nice community here.

Negative experience: The worst management company you will ever come across. Withheld our deposit after we moved out despite our apartment being left in excellent condition. Stole a full months rent from us in which we had to contact them to return. Avoid renting you will put your deposit at risk as the company does not deal with you directly and will not confirm when your money will be returned.

Fantastic experience: Urbeo and specially property manager (Patrick) has been of great help to us post an unfortunate burglary incident at our place. Patrick arrived at our place within 5-7 min. after we called him at night around 10 PM post the incident and managed everything from calling Gardai, fixing broken door immediately and helping us throughout with providing sense of security. Thanks to Patrick and the team for all the help.

Fantastic experience: I was fortunate to win the last award from Urbeo and we are very happy for that and for the time that we have been living in this development. Thanks U!!

Negative experience: We have rented an apartment with my partner in ongar everything was amazing including the management team. However, me and my partner are not together anylonger and I went to the viewing in Clonsilla, I was amazed by the way the young lady was without any considerations dedicating the apartments to individuals "you will have the one for 2300 and you will have the one for 2500 and you will have the one for 2700 without any consideration in person situation or their needs". I was shocked by the rudness. In addition although I filled the form in and I was advised I will be emailed requesting relevant documention I never received any email. The housing market is very tuff but that doesnt mean people need to be treated as minorities at the viewings. Very dissapoionting experience.

Fantastic experience: It's been just over a month since I moved to U Citywest and I would like to thank, thanks to the excellent community, I was able to schedule the visit and everything went wonderfully well. The feedback is 100% positive, my experience has been great, the building is new, well planned, meets all my needs and the amenities make my daily life easier. Thank you very much

Negative experience: Extremely poor service provided by this management company. Endless faults with our property, major lack of responsiveness, rude staff and very unhelpful. We have had to move out of the property as a result and would never rent from this company again.

Fantastic experience: Won a great voucher for €50 Pinergy! Amazing

Negative experience: Believe the reviews that are written about this company. The moment the rental crisis is over, businesses like this will close the same day.

Negative experience: Terrible and very inconvenient experience! Unfortunately our apartment is situated next to a commercial space, now the old business is gone and going to be replaced with a new one so there is a contractor making some loud carpentry noises as early as 7:30 in the morning, which we were not given any notice to. I have email linda and the team but no response at all. We can hear even a single nail dropping, drilling, banging and sorts of noises like there is just a thin plywood between our room and the space. We are nurses and husband is doing nights. He cannot sleep due to terrible noise. They should have at least informed us ahead of time, and we could have compromised. To make it worst, I am 37 wks pregnant and due any time. This is not healthy and very stressful. I dont know when is this going to end hope not until my newborn arrives. #disappointing

Negative experience: Currently homeless 18 months and on the waiting list to view an apartment in Charlestown since may 2021 , everytime I rang and asked for a update as I knew they where almost ready I was told we have you on the list and we will be in contact , I explained that I've the homeless hap from the dcc then the woman on the phone told me that they won't be accepting homeless hap , the company is ran backwards

Fantastic experience: we are in the charlestonw u and the facilities are very good and the service tb

Fantastic experience: Brilliant organization! Really friendly and experienced staff, very reliable service. Thank you!

Fantastic experience: excellent service.

Fantastic experience: Professional and friendly staff. Had an issue with our light and reported maintenance on their resident App, it was fixed the very next day.

Fantastic experience: I’ve been living in Hansfield for a few months now and overall found it to be a nice building and area. The resident space just opened and has complimentary coffee & they even did a Halloween carving competition which I thought was very nice and interactive for the kids. I also like that there is a crèche opening soon so will be very handy for my family.

Fantastic experience: We’ve recently moved to U Clayfarm and are very impressed with the quality of the home & furniture and our concierge is very friendly & polite. It is a beautiful apartment complex with nice lounge and co-working area for the residents here.

Fantastic experience: I only wish there were more stars. Have been living here for almost 3 years now and I have nothing but praise about all the staff and the complex we live in. Our move in was so smooth, we never have any complaints. Any issues we ever have, which is incredibly rare, is sorted right away. I am incredibly lucky to be living somewhere with such supportive staff members and a beautiful apartment. Thank you!!

Fantastic experience: Really friendly and experienced staff, good to know there are landlords out there that will look after your needs and create a great community in the apartments! Not only they look after you, but do great events for us tenants to enjoy!

Negative experience: Mad how they say that they are reliable and friendly because our landlord is far from it. Any issues that arise with our landlord he is nothing but rude and treats people as if he’s speaking to dirt on the floor I wouldn’t speak to a dog the way he does. No matter what the issue MDPM will always have a lousy excuse but we can never complain further to urbeo because they hide all emails and phone numbers. As for the people they now let into the apartments it wasn’t like this when we first moved in 5 years ago. Avoid them unless your really struggling but wouldn’t waste hard earned money here nothing is fixed quick unless mario can do it himself the only person I would recommend to help here.

Negative experience: Very disappointed

Negative experience: Very unpleasant experince because Urbeo took my 2000 euro deposit.I was in U city Quarter ,I plnned to move abroad but my contract was not finished ,only 2 months left.I informed this to management(Linda),and the supervisor Saun,all said no problem you can leave apartment,I even told them I can give a person to live in this apartment behalf of me ,so that they can get new deposit and monthly payment,Linda refused,she said she have already allocated someone. I have all the email proof with me,Urbeo not given my deposit till now.I have cleaned apartment very well,did everything good for them,I am a nurse I served for Irish people alot,worked hard especially at the COVID time.they should have told me ,I will stay for 2 months,It was not urgent.Linda said Urbeo is my Landlord,they took my money.You can take my money but god will not help you to use that money.

Fantastic experience: The good place for live

Positive experience: Moved into U Urbeo Rathborne at the start of the new year. It was a bit of a rough start as I was given several different move-in dates, and given my landlady was selling her property I was worried that I'd become homeless. Granted a lot of the staff was out with COVID, so I do appreciate them working through and helping to arrange a final move-in date. The apartment is beautiful and neighbourhood is lovely; my 1-bed unit is the perfect size for one person in my opinion. Might be a bit crowded if you are working from home with a partner. Only thing I am not too happy with is the hot water situation. I had a lot of problems with this from the start of moving in. I had no hot water for about a week, and a maintenance man had to come 3 times over the course of 1.5 months. It turns out the plumbing had been done backwards and I had hot water in the toilet, taps were installed incorrectly and had to be reinstalled twice, and even now the hot water is inconsistent. Sometimes it's just lukewarm and sometimes it's fine. But at this point I've given up because I don't think maintenance know how to fix it either. I should mention the maintenance team at DMPC (who manage the complex) are great and super responsive and friendly. But it's just the contractors or whomever they are partnered with, that take days to come back to you (or just don't come back to you at all), then when they do come they don't exactly seem to know what to do either. Given the high rent I do feel like the hot water should work properly, but aside from this I am very happy with my new home. If I could offer an improvement, it would be to have a community forum/chat of some sort!

Negative experience: It's is very sad to see people living in Citywest Quarter have to park there cars dangerously on the road.

Negative experience: These places just add to the housing crisis. Keeping rents high and no chance for young families to get on the property ladder. The homeless should set up outside all the properties like these. Bring the value and rent down once and for all.

Negative experience: Unbelievable bad they way the treat people stay away from them they don't care about people made appointment to view for charlestown took day off for it sent emails to make sure it was happening they said yes told me they would sent email were to met never sent a email and wouldn't reply to my emails have to put a star to write review stay away from them

Negative experience: I can't even begin to tell you how devastated and distressed I am at this whole experience. I applied for an Urbeo apartment in Charlestown in and around November. Uploaded all the necessary documentation to their Rent Cafe Portal. I was invited for a viewing in early December 21 to view an apartment. The guy who was viewing the apartment was very friendly. I explained my situation to him that I was due to become homeless at the 31st of December due to my landlord selling the property. He told me ( in front of my daughter) that he would try get me into an apartment before the 31st of December. The 31st of December arrived, I'm now homeless and I have sent emails and texts on numerous occasions to Urbro to ask when will the apartments be ready. Sent them numerous emails and texts explaining my situation, that am now homeless and in receipt of emergency HAP. Not once did they come back and tell me I wasn't eligible for an apartment.  They then invited me for a second viewing, assigning me an apartment. I repeatedly asked while I was at the viewing should I send in my HAP forms now or is there something I should be doing paperwork wise. I was told at that viewing I would be in the apartment by the end of January. Not once, throughout the whole lengthy process was I advised that I wouldn't be eligible. In fact it was quite the opposite and completely misleading from Urbeo. My daughter has been through the mill with the stress of being homeless and then to get her hopes up and take it away at the last minute, it's absolutely disgusting and completely unprofessional behaviour from Urbeo. Oh and also they had advertised all over their website "pets allowed" then sent out an email months later to say the landlord had changed their mind on that policy. I am absolutely distraught over the whole situation. If Ubro had bothered to do their paperwork from the start before they give people false hope, my daughter and I may not be homeless now. This is the email message I got from them " Unfortunately, your application has been unsuccessful at this time due to the high volume of interest.  We will keep your details on file and contact you should another suitable property become available Bear in mind that you can re-apply again if you to work after one month of wages into your account. " They couldn't even be bothered to make sure a correct reply was created for applicants. Absolutely atrocious behaviour, this is people's lives you're dealing with here. You should be absolutely ashamed of yourselves.

Negative experience: They don't answer the phones the don't reply to emails my how times have changed

Fantastic experience: I had an excellent experience with Urbeo! Extremely understanding and accommodating.

Fantastic experience: My husband and I moved into U Rathborne during lockdown. The development looks over a beautiful park which we have lived in through lockdown. The property managers went above and beyond to make the move in process seamless. I would highly recommend

Fantastic experience: U Carton is an excellent residential complex with an abundance of amenities in close proximity. Right from the initial lettings process through to the onsite management staff, it has been a great experience. The apartments come fully furnished and are finished to a high standard. No issue is too small for the onsite management team and Paul the maintenance guy is always on hand to help with anything I have needed. Highly recommend!

Fantastic experience: Made the process of renting hassle free

Fantastic experience: Excellent landlord and very accommodating

Negative experience: Linda is so rude she needs people skills

Negative experience: give you false hopes it well able to afford apartment ask for hap forms and stuff but then refuse you after giving them everything to get your hopes up horrible and completely ignore you if don't except hap don't ask for them

Negative experience: An absolute disgrace. We're devastated by the whole experience. Never been treated so poorly by any company/agency before in my life. The team in Citywest did nothing but lie and ignore us after applying, Im shocked at how bad we were treated. There's so many places that would love to have you but these guys couldn't care less about you. Linda is also extremely rude. Put your time and energy into another place.